Our Care

Some individuals with long-term, complex health needs may qualify for free care fully arranged and funded by the NHS, known as NHS Continuing Healthcare (CHC).

This care can be provided outside of hospital, for example, in your own home.

To determine eligibility, you’ll be assessed by a multidisciplinary team of healthcare professionals. Integrated Care Boards (ICBs) — NHS organisations responsible for commissioning local health services — are required to assess you if it appears you may be eligible.

Most people begin with an initial checklist assessment, which helps decide if a full assessment is needed. However, if you require urgent care (for example, if you are terminally ill), the process may be fast-tracked.

You can find your local ICB online.

During the assessment, the team will consider:

• The type of help you need
• The complexity of your needs
• The intensity of your care requirements
• The unpredictability of your condition, including any health risks if care is not provided promptly

Eligibility for NHS Continuing Healthcare is based on your overall assessed needs, not on a specific diagnosis or condition.

If you are found eligible, the next step is to develop a care and support package tailored to meet your needs.
 We would be delighted to discuss a personalised care service with you — please contact our Support Team to learn more.

NHS Continuing Healthcare applies to adults.Children and young people with needs resulting from a disability, accident, or illness that cannot be met through standard or specialist services may receive a Continuing Care Package instead.

Learn more about the National Framework for Children and Young People’s Continuing Care.